Help & Info

Shipping & Delivery

Orders will be despatched as soon as possible, at the latest within 3 days of receiving payment but normally next working day.

Items will be posted using Royal Mail/Parcelforce and will be sent 2nd class with tracking.

Once despatched you will receive an email with the tracking information.

Orders cannot be cancelled once despatched.

Returns

Returns will only be accepted if the item is not as described on the shop page of this website.

Any requests for returns must be emailed to janet@kkcrossstitch.co.uk or by using the contact us page of this website within 3 days of receiving the item.